TitaniumGP Stories

THE TITANIUMGP STORIES

The TitaniumGP Stories are real life business stories based in Dynamics GP users and how they solved their problems with the TitaniumGP tools

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The call from the controller.

From the TitaniumGP blogs (Helpdesk series). A real life business story

 

I received a call from the controller of a TitaniumGP customer a bit concerned. He asked if I could tell him who removed a hold for a customer card because a 100K order left the warehouse that morning. Fortunately, TGP Remember was activated a few months earlier, so I instructed him how to go to the Dynamics GP customer window and select the TGP-Remember tab to identify “who modified what and when”. Immediately he noted that the hold was removed the prior week by Judy who was now on PTO. Judy always used a journal, which indicated that the CFO authorized to remove the hold. The controller told me that he was about to call the customer with the bad news.

Having an audit tool in your ERP system provides reassurance to auditors and the accounting team. And it is needed to identify changes in data that could take employee hours to determine who made the changes to get clarification.

It is certainly necessary to have audit control on all system setup tables and master data; this includes pricing, system configuration, exchange rates, customer and vendor master and addresses, etc.

You should include in your audit effort also the transactional data, like orders, invoices or inventory transactions, etc. there are lots of benefits in this, but you have to consider and identify the performance hit it will create this process. I have seen a single transfer of 100 orders to invoices with the audit turned on, and for sure it is noticeable. So, before implementing; Always test.

Want to know more about TGP Remember ?

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Ruth the GP Manager”

A real life business story

Ruth works as a GP manager for a large company.

She loves her work but recently she began to feel frustrated because she is leaving work later than usual and her family is paying the price.

The problem is that other GP users are leaving their sessions opened and she had to wait longer to run Inventory Reconciliation.

But one day she met TitaniumGP Remote Control …

With TGP Remote Control she could see in her screen who was still working, for how long the session had been idle, but the most important: she was able to cleanly close remote sessions with a press of a button.Since then, she started enjoying work again, TitaniumGP helped her to improve her relationship with coworkers and she started spending her time in the best way.

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TitaniumGP Stories “Ruth, the GP manager”

Tool: TGP Remote Control

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TGP Remote Control

TitaniumGP Stories

Elastic Windows

The Japanese List

TitaniumGP Stories

Tools for Dynamics GP users

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TitaniumGP Stories

The Japanese list

A real life business story

A medical device company sends a shipment to Japan. In this particular case, the customs officer questioned if the documentation matched the contents of the box and stopped the import process.

The question was simple, how can I be sure that the descriptions match the products being imported?

Dynamics GP does not allow to enter Unicode characters, and it was important to the company to have a system as “single source of the truth” instead of multiple systems.

Using TitaniumGP Elastic Windows, the users entered the description of all items for export including the images, then an SSRS report including this description in English, Japanese and product images in the packing slips.